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Managed Service Offerings

The IT Shields offers a wide variety of managed service offerings, custom tailored to meet the needs of your business computer systems.

Benefits of a Managed Services Agreement

No Surprise billing, with predictable costs.
Proactive approach address issues before they become problems
Server & Desktop scheduled preventative maintenance
Installation of important updates & patches
On-site & remote support included
Guaranteed high priority response
Emergency loaner equipment at no charge
24/7 system monitoring with automatic technician alerting & dispatch
Antivirus management, administration and updates
Firewall & security review & administration
Security breach, unauthorized access & intruder mitigation
Drive space monitoring
No overtime, weekend or holiday surcharges
Software license management & periodic reviews
Disaster recovery planning & mitigation
Detailed hardware & software asset reporting
Personalized computer & Internet use policy for employee handbook
Comprehensive Internet domain name management with email backup
Equipment warranty review & management
Data backup verification
Administration & management of software & services subscriptions
Coordination with other technology providers (Telephone, Internet, business management software etc.)
Client website (review service call details, request service, change technician appointments, etc.)
Customers login

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(not recommended for shared computers)

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20012 ITShields
All rights reserved.
7510 West Sunset blvd unit 525, Los Angeles, CA 90046
Phone: 323.378.0949
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